woman with nine cats, he wondered, who
could
he sell it to? How do you build a new habit when there’s no cue to trigger usage, and when the consumers who most need it don’t appreciate the reward?
III.
The laboratory belonging to Wolfram Schultz, a professor of neuroscience at the University of Cambridge, is not a pretty place. His desk has been alternately described by colleagues as a black hole where documents are lost forever and a petri dish where organisms can grow, undisturbed and in wild proliferation, for years. When Schultz needs to clean something, which is uncommon, he doesn’t use sprays or cleansers. He wets a paper towel and wipeshard. If his clothes smell like smoke or cat hair, he doesn’t notice. Or care.
However, the experiments that Schultz has conducted over the past twenty years have revolutionized our understanding of how cues, rewards, and habits interact. He has explained why some cues and rewards have more power than others, and has provided a scientific road map that explains why Pepsodent was a hit, how some dieters and exercise buffs manage to change their habits so quickly, and—in the end—what it took to make Febreze sell.
In the 1980s, Schultz was part of a group of scientists studying the brains of monkeys as they learned to perform certain tasks, such as pulling on levers or opening clasps. Their goal was to figure out which parts of the brain were responsible for new actions.
“One day, I noticed this thing that is interesting to me,” Schultz told me. He was born in Germany and now, when he speaks English, sounds a bit like Arnold Schwarzenegger if the Terminator were a member of the Royal Society. “A few of the monkeys we watched loved apple juice, and the other monkeys loved grape juice, and so I began to wonder, what is going on inside those little monkey heads? Why do different rewards affect the brain in different ways?”
Schultz began a series of experiments to decipher how rewards work on a neurochemical level. As technology progressed, he gained access, in the 1990s, to devices similar to those used by the researchers at MIT.Rather than rats, however, Schultz was interested in monkeys like Julio, an eight-pound macaque with hazel eyes who had a very thin electrode inserted into his brain that allowed Schultz to observe neuronal activity as it occurred. 2.21
One day, Schultz positioned Julio on a chair in a dimly lit room and turned on a computer monitor. Julio’s job was to touch a lever whenever colored shapes—small yellow spirals, red squiggles, blue lines—appeared on the screen. If Julio touched the lever when a shape appeared, a drop of blackberry juice would run down a tube hanging from the ceiling and onto the monkey’s lips.
Julio liked blackberry juice.
At first, Julio was only mildly interested in what was happening on the screen. He spent most of his time trying to squirm out of the chair. But once the first dose of juice arrived, Julio became very focused on the monitor. As the monkey came to understand, through dozens of repetitions, that the shapes on the screen were a cue for a routine (touch the lever) that resulted in a reward (blackberry juice), he started staring at the screen with a laserlike intensity. He didn’t squirm. When a yellow squiggle appeared, he went for the lever. When a blue line flashed, he pounced. And when the juice arrived, Julio would lick his lips contentedly.
JULIO’S REWARD RESPONSE WHEN HE RECEIVES THE JUICE
As Schultz monitored the activity within Julio’s brain, he saw a pattern emerge. Whenever Julio received his reward, his brain activity would spike in a manner that suggestedhe was experiencing happiness. 2.22 A transcript of that neurological activity shows what it looks like when a monkey’s brain says, in essence, “I got a reward!”
Schultz took Julio through the same experiment again and again, recording the neurological response each time. Whenever Julio received his juice, the “I
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