Everything Bad Is Good for You

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Authors: Steven Johnson
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performed honestly and started the “hook or by crook” method with some false representations to clients in misleading them to bid by some undue influence. Any responsible executive eeing Troy’s business tactics on-the-job would say this worker is a loose cannon because he can’t conform to corporate policies and marches to his own tune. Even Bill who has observed own co-worker said he had serious questions about the way Troy goes about closing his deals.
    KMJ179: I was surprised when Troy crossed the Ethical boundry and resorted to lying about the actual number of people interested in renting the place. He did not have to do that. Ireonically when Troy was up front with the potential second client about having the first client also interested and sitting in another office, Troy lost out. The second client felt like he was beeing hussled. In a way I could not blame the second client though. We are talking about a high lease price for one day and you are telling me that I am competing with someone else for the highest price. I would tell Troy to go jump in the Hudson. Troy was very professional and let the client go after thanking him for the opportunity to meet.
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    Ken NJ: You just illustrated one incident of Troy’s unacceptable method of doing business. I’ve seen used-car salesperson with more style and honesty than Troy. The other instance, I’ve posted about Troy pulling the Kwame autograph sales in Planet Hollywood curbside in misleading patrons. The Better Business Bureau and the State Consumer Agencies would be starting investigations on such pattern of business practices. I’ve seen aggressive sales people like Troy bankrupt profitable businesses overnight where the courts awarded treble damages in multimillion judgements. Troy is a live trip wire, just waiting to blow up the company. That’s NOT an understatement in today’s corporate governance.
    It would probably take you a lifetime to read all the transcripts of comparable debates, both online and off, that follow in the wake of these shows. The spelling isn’t perfect, and the grammar occasionally leaves something to be desired. But the level of cognitive engagement, the eagerness to evaluate the show through the lens of personal experience and wisdom, the tight focus on the contestants’ motives and character flaws—all this is remarkable. It’s impossible to imagine even the highbrow shows of yesteryear—much less The Dukes of Hazard— inspiring this quantity and quality of analysis. (There are literally hundreds of pages of equivalent commentary at this one fan site alone.) The unique cocktail that the reality genre serves up—real people, evolving rule systems, and emotional intimacy—prods the mind into action. You don’t zone out in front of shows like The Apprentice. You play along.
    The content of the game you’re playing, admittedly, suffers from a shallow premise and a highly artificial environment. (Plus the show forces you to contemplate Donald Trump’s comb-over on a regular basis, occasionally windblown.) This is another way in which the reality shows borrow their techniques from the video games: the content is less interesting than the cognitive work the show elicits from your mind. It’s the collateral learning that matters.
    Part of that collateral learning comes from the sheer number of characters involved in a show like The Apprentice or Survivor. Just as The Sopranos challenges the mind to follow multiple threads, the reality shows demand that we track multiple relationships, since the action of these shows revolves around the shifting feuds and alliances between more than a dozen individuals. This, too, activates a component of our emotional IQ, sometimes called our social intelligence: our ability to monitor and recall many distinct vectors of interaction in the population around us, to remember that Peter hates Paul, but Paul likes Peter, and both

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