The Residence - Inside the Private World of The White House

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Authors: Kate Andersen Brower
accommodate families and make them feel as normal as possible, even though there are dozens of people around, dropping off flowers, vacuuming, fixing things up all the time,” Michelle Obama said. “You begin to see them as family in so many ways and that’s the beauty of this place.”

    E ACH FIRST FAMILY behaves differently around the staff. In the late 1920s and early 1930s the family of Herbert Hoover often preferred to have the workers out of sight; the sounding of three bells would send maids, butlers, and housemen scurrying into closets. FDR and Truman were much more relaxed, telling the staff that it was all right to keep working when they walked into a room.
    In modern times, relations between the first family and the staff have grown much more comfortable. Maid Ivaniz Silva said the first lady usually knows everyone’s names within a week—at least those of the dozen or so maids and butlers who regularly work on the second and third floors.
    One day, Silva said, she was cleaning when Barbara Bush walked in and stopped her.
    “Oh, I haven’t seen you yet,” Mrs. Bush told her.
    “But I’m in the book,” she insisted.
    “Are you sure?” The First Lady went to go get the book listing the residence staffers prepared by the chief usher. She returned a few minutes later.
    “Oh, this is not a good enough picture. That’s why I don’t recognize you!” Bush teased her.
    Along with new furniture and paint, each first family brings a different spirit to the White House. The sea change from the Eisenhowers to the Kennedys was both superficial—from grandparents who personified the 1950s to a beautiful young couple withtwo small children—and tangible. The staff had to get used to the Kennedys’ more relaxed style of entertaining: black tie instead of white tie, cocktails served before dinner, and smoking allowed everywhere. At formal dinners, the Eisenhowers served six courses and sat their guests at a giant E-shaped banquet table. The Kennedys quickly decided to change the seating to fifteen round tables seating eight or ten apiece, and pared down dinners to four courses.
    Jackie Kennedy, who was used to being surrounded by servants and wealth, was eager to delve right into running the 132-room mansion. The morning after her husband’s inauguration, she approached Chief Usher J. B. West. “I’d like to meet all the staff today,” she told him. “Could you please take me around the White House to meet them at their work?”
    Reluctant to present the first lady to the staff workshops without advance warning, West suggested bringing the staff to her in groups of three instead. Each group, from the ushers and butlers to the maids and cooks, were incredibly nervous about the formal inspection. When they got off the elevator, they were startled to see the first lady wearing pants (a particularly shocking sight at the time) and brown boots, standing there with disheveled hair. As the staffers introduced themselves one by one, West recalled, Jackie tried to think of ways to memorize their names. She repeated each of them slowly and though she didn’t take notes she remembered all of them. One of the maids who met her that day, Lucinda Morman, was a skilled seamstress; the first lady would later ask her to tailor her one-of-a-kind Oleg Cassini gowns.
    Jackie Kennedy was a perfectionist and was deeply involved in the day-to-day operations of the residence. At night she scribbled notes to herself, checking off each item as it was completed throughout the day. She also wrote West daily notes on a yellow pad she carried everywhere.
    “She always had a list for me,” recalled West. “Each person that had any authority over anything, she had their name, and under itthere would be all the things that she wanted to discuss with each person.”
    Mrs. Kennedy also noticed that some of the residence workers were nervous around the first family. She wrote a note about the maids: “They are so terrified of being in

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