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Authors: Ravi Subramanian
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were crashing against the shore. It made for a very romantic ambience. Deepak got down and pulled out a few more cans of beer from the boot. His favourite was Kingfisher and he always kept a few cans in the cooler in his car. Savitha, too, got out and they made their way to the seats on the Bandstand Promenade.
They sat down and started reminiscing about their life, career and family. Savitha was the more outspoken of the two. Deepak just listened. It was close to three in the morning. In any other city, it would have been a cause for concern but not in Mumbai. Mumbai was as vibrant in the night as during the day and more safe than most of the other cities. So it did not worry either Deepak or Savitha that they were sitting alone on a dark stretch in the middle of the night. Even the two beat constables who came to harass them backed off after a mere glance.
During the course of the conversation Savitha casually said, 'Too much of chaos today at work.'
'Why, what happened?' Deepak wanted to know.
'Nothing much. Gopal created a ruckus.'
'Who Gopal?'
'He is also a mortgages sales manager. My counterpart.' Savitha informed.
'Oh...yeah, I know him,' Deepak acknowledged.
'He had disbursed a five-crore loan last month. It was the largest loan across the country. It has now come back for cancellation.'
'Why?' Deepak asked curiously.
"The customer has said that he doesn't want the loan now and has asked us to cancel the disbursal cheque.'
'What? He is asking to cancel a five-crore loan? And twenty-odd days after the loan was disbursed! Why?' Deepak was astonished.
'He claims that he never wanted the loan and he was conned into taking it.'
'Bullshit!' Deepak was incredulous. 'How can anyone con you into taking a loan worth five crore? Where is that cheque now?'
'That's what he says, and now he doesn't want the loan. The cheque is still with us. It has not been handed over to the customer or the builder from whom he is buying his property. We just issued the cheque on the thirtieth of last month, at the month-end and kept it with us so the same could reflect in last month's numbers. The sales guys told the credit team that the customer would take the cheque on the second or third and had confirmed the request for issuance of the cheque. The entire legal documentation was also executed by the customer and the cheque was issued thereafter.'
'So what was the chaos about?.
'Gopal, who had sourced the loan, was arguing with Karan on the incentive for that loan. According to Gopal, he and his team had put in the required effort. He did not want to be held responsible for the cancellation and that, too, after the customer agreed to the loan disbursal. He wanted to be paid full incentive.'
'And did Karan agree?'
'No, he didn't. He said that ideally he would have paid but for such a large ticket loan, unless the customer accepted the cheque, he wouldn't agree to the release of the incentive. And incentives are huge. For this loan alone, the incentive would be around three lakh.'
'Wow! That's bigmoney,' exclaimed Deepak. 'But tell me, Savitha, does this happen very often?'
'These days it is happening a bit too often...and that, too, with loans booked in the last few days of the month.'
'Hmm...I can imagine. Gopal would have been disappointed, though.'
'Oh yes. He was arguing with Karan saying he worked on the case and got it approved in four days flat. He spoke with the lawyers and valuers and worked out the entire logistics for the case within four days. So he was adamant that he should get the credit for the loan.'
'Ok, but isn't he supposed to stay away from the valuers and lawyers? Aren't they managed by the credit folks? The sales guys are supposed to not talk to these vendors directly. Isn't that the way it is supposed to be?'
'Yes, Deepak, but practically hota nahin hai. It doesn't happen the way you are saying. If sales doesn't go and interface with these guys, no business will happen. Credit just doesn't have the
They sat down and started reminiscing about their life, career and family. Savitha was the more outspoken of the two. Deepak just listened. It was close to three in the morning. In any other city, it would have been a cause for concern but not in Mumbai. Mumbai was as vibrant in the night as during the day and more safe than most of the other cities. So it did not worry either Deepak or Savitha that they were sitting alone on a dark stretch in the middle of the night. Even the two beat constables who came to harass them backed off after a mere glance.
During the course of the conversation Savitha casually said, 'Too much of chaos today at work.'
'Why, what happened?' Deepak wanted to know.
'Nothing much. Gopal created a ruckus.'
'Who Gopal?'
'He is also a mortgages sales manager. My counterpart.' Savitha informed.
'Oh...yeah, I know him,' Deepak acknowledged.
'He had disbursed a five-crore loan last month. It was the largest loan across the country. It has now come back for cancellation.'
'Why?' Deepak asked curiously.
"The customer has said that he doesn't want the loan now and has asked us to cancel the disbursal cheque.'
'What? He is asking to cancel a five-crore loan? And twenty-odd days after the loan was disbursed! Why?' Deepak was astonished.
'He claims that he never wanted the loan and he was conned into taking it.'
'Bullshit!' Deepak was incredulous. 'How can anyone con you into taking a loan worth five crore? Where is that cheque now?'
'That's what he says, and now he doesn't want the loan. The cheque is still with us. It has not been handed over to the customer or the builder from whom he is buying his property. We just issued the cheque on the thirtieth of last month, at the month-end and kept it with us so the same could reflect in last month's numbers. The sales guys told the credit team that the customer would take the cheque on the second or third and had confirmed the request for issuance of the cheque. The entire legal documentation was also executed by the customer and the cheque was issued thereafter.'
'So what was the chaos about?.
'Gopal, who had sourced the loan, was arguing with Karan on the incentive for that loan. According to Gopal, he and his team had put in the required effort. He did not want to be held responsible for the cancellation and that, too, after the customer agreed to the loan disbursal. He wanted to be paid full incentive.'
'And did Karan agree?'
'No, he didn't. He said that ideally he would have paid but for such a large ticket loan, unless the customer accepted the cheque, he wouldn't agree to the release of the incentive. And incentives are huge. For this loan alone, the incentive would be around three lakh.'
'Wow! That's bigmoney,' exclaimed Deepak. 'But tell me, Savitha, does this happen very often?'
'These days it is happening a bit too often...and that, too, with loans booked in the last few days of the month.'
'Hmm...I can imagine. Gopal would have been disappointed, though.'
'Oh yes. He was arguing with Karan saying he worked on the case and got it approved in four days flat. He spoke with the lawyers and valuers and worked out the entire logistics for the case within four days. So he was adamant that he should get the credit for the loan.'
'Ok, but isn't he supposed to stay away from the valuers and lawyers? Aren't they managed by the credit folks? The sales guys are supposed to not talk to these vendors directly. Isn't that the way it is supposed to be?'
'Yes, Deepak, but practically hota nahin hai. It doesn't happen the way you are saying. If sales doesn't go and interface with these guys, no business will happen. Credit just doesn't have the
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