source of great comfort and relaxation after the strains that such travelling and nightly performances place on a sensitive artistâs heart and my permanently somewhat frail physique. Please put the books on my account and I shall pay my debtswhen I next visit your city. With my warmest regards and deep respect,
Â
Yours
,
Â
Â
Noé
Â
Â
P.S. Please try to find the most beautiful editions available. A book is so much more than the sum of its words!
What couldnât be found was a list of the books. There was nothing else with the letter. But another thought had crept into Valerieâs mind as Sven read out the letter: sheâd seen the name of the famous actor on another list â several times in fact! On the list of unpaid billsâ¦
At this point, dear reader, we canât help forcing our narrator to revise his pre-conceived ideas. Even the most witless business economist can, in certain circumstances, be placed in a position to steer his or her imagination in some other direction than towards currencies. This doesnât mean that such circumstances will always obtain. In Svenâs case, weâre looking atsomeone whose imagination was clearly fired by monetary affairs, which is why â surrounded by countless fascinating stories â he quickly became bored in the small bookshop. âI canât understand,â he said sulkily one evening, âwhy youâre wasting your time in here. Itâs all hopeless.â
âSven⦠itâs what my aunt wanted. We donât even know where she is. How she isâ¦â
âWhich means she abandoned all of this long ago, and itâs high time you followed her example.â He blew some non-existent dust from a copy of
Man of Straw
and then stared morosely out into the street, where a crane was being delivered.
âWhat? Vanish into thin air? Great plan.â
âDonât be silly,â he carped. He wasnât in the mood for jokes. âI mean you should abandon this.â
âMaybe sheâll come back. Hopefullyâ¦â
âThen she can do the job herself. This slump in turnover â was it your fault or hers?â
âInstead of being so mean about Aunt Charlotte, why donât you help me?â Valerie replied, suppressing the lump that was trying to rise in her throat.
âYou want help? OK then!â He turned around, went up the two steps to the office, grabbed a pen and paper and scribbled down some bullet points. Then, perched with one buttock on the edge of the desk, hepontificated, âThe first thing you ought to do is a target group analysis. Who shops in this joint?â
âOK⦠well, at the moment Iâd say itâs almost exclusively people who just pop in off the street. Far too few at any rate.â
âLook, if you know who youâre sitting here for and which sort of people youâre expecting,â Sven continued impassively, âyouâre on the way to sharpening your profile. Otherwise youâre missing out on at least half your ideal customers. Donât waste any time on the minnows. If youâve got three sorts of customers, concentrate on the two lucrative groups and let the third go.â
âThree sorts of customers would be great, Sven. The way things look at the moment I donât even haveâ¦â
âProcess optimization and profit maximization,â the young man blurted out with a faint tremolo â his forehead was quivering. âThese are measures you need to undertake. A business doesnât work because youâve tried to understand how others have got it wrong; it runs smoothly because you find out how you can make it work yourself.â
Although at that moment Valerie hated Sven for his perspective on things and found his pathological diagnosis ridiculous, his insight was perhaps notaltogether wide of the mark. And yet, everything heâd said before that sounded so inane,
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